Crosspointe Family Services mission is to provide culturally competent, person centered, personalized, strength-based, and wellness focused services that promote independence, resiliency, and recovery for each person and their family.
We will treat all people with respect, fairness, dignity and equality, while providing quality clinical services. Crosspointe practices collaboration, coordination of care, and use of evidenced based treatment strategies provided by our quality staff to assist each person and or family in their wellness and recovery.
Education
University of Idaho, MEd, 2007
Idaho State University, MEd, 1998
Weber State University, BS, 1994
Business Psychology Associates (BPA)
Mark specializes in addiction and substance abuse counseling. He draws from several primary approaches in creating individualized treatment plans that are best suited for individuals: Cognitive Behavi
Education
University of Idaho, MEd, 2007
Idaho State University, MEd, 1998
Weber State University, BS, 1994
Business Psychology Associates (BPA)
Mark specializes in addiction and substance abuse counseling. He draws from several primary approaches in creating individualized treatment plans that are best suited for individuals: Cognitive Behavioral Therapy, Gestalt Theory, Family Systems Theory, Person Centered and Transactional Analysis. Mark is a Licensed Clinical Professional Counselor and Qualified Substance Use Disorder Professional. His areas of clinical specialization include family, relationship and individual counseling addressing depression, grief, anxiety, relationships, addiction, disability and anger management.
Education
University of Idaho, MA, 2015
Idaho State University, BA, 2000
Jennie has experience in assessing, diagnosing and treating a variety of behavioral and mental health issues including ADHD, anxiety, depression, mood disorders, and conduct disorders. Jennie enjoys working with children, adolescents, and adults. She utilizes different
Education
University of Idaho, MA, 2015
Idaho State University, BA, 2000
Jennie has experience in assessing, diagnosing and treating a variety of behavioral and mental health issues including ADHD, anxiety, depression, mood disorders, and conduct disorders. Jennie enjoys working with children, adolescents, and adults. She utilizes different approaches within Cognitive Behavioral Therapy, Solution Focused Therapy, Dialectical Behavior Therapy and focuses on interpersonal relationships, connection and fostering resiliency. Jennie is also the coordinator for the Community Based Rehabilitation Program, Family Support Services and Peer Support Services programs.
Education
Northwest Nazarene University, MS, 2006
Idaho State University, BA, 2003
Sheila is a Licensed Clinical Professional Counselor and has worked in the mental health field for the past 12 years. She works with individuals 14 years and older and couples. While being skilled to treat many mental health issues, her main focus is self-co
Education
Northwest Nazarene University, MS, 2006
Idaho State University, BA, 2003
Sheila is a Licensed Clinical Professional Counselor and has worked in the mental health field for the past 12 years. She works with individuals 14 years and older and couples. While being skilled to treat many mental health issues, her main focus is self-compassion, emotional and verbal abuse, and trauma recovery. Her approach is based on Cognitive Behavioral Theory; however, over the years she has integrated strategies from Dialectic Behavior Theory, Motivational Interviewing and Attachment Theory modalities. Sheila is passionate about Integrative Care to encompass mind, body and soul. She will guide you through interventions for self-care, confidence, compassion, forgiveness and vulnerability to develop a strong self-concept on your journey towards personal growth and serenity.
Education
Capella University, MS MHC, 2016
University of Idaho, BS, 2013
Melissa has over 10 years counseling experience working with people of all ages who struggle with mental/behavioral health issues as well as substance abuse issues. She is a certified alcohol and drug counselor (CADC), Licensed Professional Counselor (LPC) and National
Education
Capella University, MS MHC, 2016
University of Idaho, BS, 2013
Melissa has over 10 years counseling experience working with people of all ages who struggle with mental/behavioral health issues as well as substance abuse issues. She is a certified alcohol and drug counselor (CADC), Licensed Professional Counselor (LPC) and Nationally Certified Counselor (NCC). Melissa believes everyone is capable of change and at the heart of change is the relationship between client and counselor. Melissa practices from a cognitive behavioral therapy stance, although she does incorporate interventions from other therapeutic tenants such as person centered and family systems theory. Melissa has a passion for helping others; she loves working with adolescents and young adults, helping these young people to overcome challenges that their life has presented them. Melissa specializes in family counseling, and individual counseling focusing on depressive and mood disorders, anxiety, grief and neurocognitive issues such as ADHD.
Education
Walla Walla Univeristy, MSW, 2007
Idaho State University, BA, 1975
Carolyn is a professional and caring Licensed Clinical Social Worker, utilizing 12 years of work experiences in counseling with those experiencing mental health challenges. She comes from a strength based background, encouraging and building healthy coping and stre
Education
Walla Walla Univeristy, MSW, 2007
Idaho State University, BA, 1975
Carolyn is a professional and caring Licensed Clinical Social Worker, utilizing 12 years of work experiences in counseling with those experiencing mental health challenges. She comes from a strength based background, encouraging and building healthy coping and stress reduction techniques within a wide range of distress.
Carolyn creates an environment where growth is promoted, using principles of genuineness, acceptance and caring for self in relationship with others and supporting empathic understanding. She believes people can achieve deep and lasting change when given the tools that support their strengths and abilities.
She is trained in and uses a variety of modalities: Person Centered Therapy, Family Systems Theory, Gestalt Therapy, Rational Emotive Behavior Therapy, Solution Focused Therapy, and Cognitive Behavioral Therapy. Carolyn offers Christian counseling to help guide those who desire stability of mind and soul within that context.
Education
Boise State University, MSW, 2019
Boise State University, BSW, 2018
Kristan is a Licensed Clinical Social Worker with experience helping children and adults deal with life’s difficulties in various capacities. As a therapist, she believes that every individual possesses the strength and capacity necessary to succeed and thrive desp
Education
Boise State University, MSW, 2019
Boise State University, BSW, 2018
Kristan is a Licensed Clinical Social Worker with experience helping children and adults deal with life’s difficulties in various capacities. As a therapist, she believes that every individual possesses the strength and capacity necessary to succeed and thrive despite life’s circumstances. She believes it is her role to assist clients in recognizing these strengths and capacities and help them learn new tools and ways of thinking to reach their full potentials. Kristan approaches therapeutic interventions from a humanistic and empowerment based perspective while drawing upon several evidence based treatment modalities including: Cognitive-Behavioral Therapy, Dialectical Behavioral Therapy, Motivational Interviewing, Mindfulness, and Solution Focused Therapy.
Education
Boise State University, MSW, 2018
Brandman University, BA, 2017
Rhonda is a Licensed Master Social Worker with several years of experience working with various populations. She has a strong background in working with victims and survivors of abuse and is currently working towards a specialization in counseling members of the LGBTQ+
Education
Boise State University, MSW, 2018
Brandman University, BA, 2017
Rhonda is a Licensed Master Social Worker with several years of experience working with various populations. She has a strong background in working with victims and survivors of abuse and is currently working towards a specialization in counseling members of the LGBTQ+ community. Rhonda is a compassionate and down to earth counselor that enjoys empowering her clients and walking alongside them as they learn the tools they need to grow and thrive. She works with children, adolescents, adults and couples. Rhonda utilizes a humanistic and empowerment-based perspective while drawing upon several evidence-based treatment modalities including: Cognitive-Behavioral Therapy, Dialectical Behavioral Therapy, Acceptance and Commitment Therapy and Motivational Interviewing.
Education
Liberty University, MA 2020
California State Univ. of Fresno, BA 2007
Erin Webb is a Licensed Marriage and Family Therapist Intern.
Erin has been providing mental health services for the last 10 years with a variety of experiences ranging in Community Based Rehabilitation Services, Case Management and Family Support. Erin is licen
Education
Liberty University, MA 2020
California State Univ. of Fresno, BA 2007
Erin Webb is a Licensed Marriage and Family Therapist Intern.
Erin has been providing mental health services for the last 10 years with a variety of experiences ranging in Community Based Rehabilitation Services, Case Management and Family Support. Erin is licensed to diagnose and treat mental and emotional disorders within the context of Individuals, Marriage, Couples and Family systems, through a variety of systems and Developmental theories including but not limited to Gottman’s Couples Therapy, Functional Family Therapy, Cognitive Behavioral Therapy and Dialectical Behavioral Therapy. As a LMFTI Erin believes in creating more cohesive relationships and fostering healthy environments.
Education
Walden University, MS, 2021
Brigham Young University, BA, 2002
Allison is a Licensed Professional Counselor who enjoys working with children, adolescents, adults, and couples. She is a Certified Clinical Trauma Professional (CCTP) as well as a Certified Dialectical Behavior Therapy Professional (C-DBT). Allison believes that
Education
Walden University, MS, 2021
Brigham Young University, BA, 2002
Allison is a Licensed Professional Counselor who enjoys working with children, adolescents, adults, and couples. She is a Certified Clinical Trauma Professional (CCTP) as well as a Certified Dialectical Behavior Therapy Professional (C-DBT). Allison believes that a combination of psychobiological and environmental factors contribute to life’s challenges; thus, she takes a holistic approach to conceptualizing and meeting the needs of her clients. Allison draws upon interventions from Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Emotionally Focused Therapy.
Education:
Boise State University, MSW, 2013
Boise State University, BSW, 2012
Kristina is a Licensed Master Social Worker who enjoys working with children, adolescents, adults and families. Her areas of clinical specialization include trauma, LGBTQ-affirmation, adoption and/or foster care, anxiety and depression. She utilizes different appr
Education:
Boise State University, MSW, 2013
Boise State University, BSW, 2012
Kristina is a Licensed Master Social Worker who enjoys working with children, adolescents, adults and families. Her areas of clinical specialization include trauma, LGBTQ-affirmation, adoption and/or foster care, anxiety and depression. She utilizes different approaches within Cognitive Behavioral Therapy, Dialectical Behavior Therapy, Solution Focused Therapy, Motivational Interviewing, Person-Centered Therapy, and enhancing interpersonal relationships. She believes clients know themselves better than anyone and that therapy is a joint venture where knowledge and skills are combined to create solutions. Kristina believes a good therapeutic relationship includes authenticity, trust, freedom and positive outcomes.
Education
Idaho state University BSW 2020
Idaho State University MSW 2021
Kim is a Licensed Master Social Worker who enjoys working with a variety of clients with different ages and backgrounds. She has a background working with clients who have experienced trauma, loss and are navigating grief. She believes her role as a therapist is to em
Education
Idaho state University BSW 2020
Idaho State University MSW 2021
Kim is a Licensed Master Social Worker who enjoys working with a variety of clients with different ages and backgrounds. She has a background working with clients who have experienced trauma, loss and are navigating grief. She believes her role as a therapist is to empower the client to recognize their individual worth and strength and provide the tools needed for success and growth. Kim utilizes a strength based approach with her clients and draws upon several evidenced based modalities including: Cognitive Behavioral Therapy; Dialectical Behavioral Therapy, Acceptance and Commitment Therapy and Motivational Interviewing.
Carly has been a Case Manager at Crosspointe for over ten years. As such, she has networked and built invaluable relationships in the community with stakeholders; this enables her to meet the unique needs of clients through collaboration of care, advocacy and her overall knowledge of community resources. Some of her specialties are ho
Carly has been a Case Manager at Crosspointe for over ten years. As such, she has networked and built invaluable relationships in the community with stakeholders; this enables her to meet the unique needs of clients through collaboration of care, advocacy and her overall knowledge of community resources. Some of her specialties are housing resources, navigating the Social Security Administration system and assisting with vocational resources.
Danielle is multi-talented, providing a variety of services, with a great smile and an open-friendly attitude.
“HI! My name is Danielle Gerdon. I have been working with Crosspointe since 2020 as a CBRS provider. In the past year, I have also embarked on a new journey in my career as a Case Manager and Targeted Care Coordinator.
My passion
Danielle is multi-talented, providing a variety of services, with a great smile and an open-friendly attitude.
“HI! My name is Danielle Gerdon. I have been working with Crosspointe since 2020 as a CBRS provider. In the past year, I have also embarked on a new journey in my career as a Case Manager and Targeted Care Coordinator.
My passion for working in mental health comes from a young age, which led me to pursue a Bachelor’s in Psychology at the University of Idaho. Since, I have valued being able to provide mental health support services to the rural area that I call home.
In CBRS, I value being able to meet my client’s where they are, in any given situation, to provide support and to teach/model ways to overcome the many challenges that life can present. In CM and TCC, I work also work to support my clients with an empathic approach to link, refer, and advocate to needed services and/or resources to support a variety of needs for my client’s and/or their families.
I look forward to supporting you on your mental health/life journey!”
Devon joined Crosspointe in August 2022. He is a wonderful addition to our Outreach Program.
“Hello, I’m Devon. I became a CBRS worker because I really enjoy being a part of the support team and seeing others grow. It’s hard for youth and Adults to find someone that is patient and willing to help give/teach skills for their success: I pri
Devon joined Crosspointe in August 2022. He is a wonderful addition to our Outreach Program.
“Hello, I’m Devon. I became a CBRS worker because I really enjoy being a part of the support team and seeing others grow. It’s hard for youth and Adults to find someone that is patient and willing to help give/teach skills for their success: I pride myself on being that patient, compassionate and knowledgeable provider.”
Kersten brings her experience with children and families. She has been a great asset for our clients.
“Hi, I’m Kersten. I believe in the power and possibilities that reside within people. I also believe that people who have struggled through life for various reasons can change their lives for the better. Sometimes people need a change of
Kersten brings her experience with children and families. She has been a great asset for our clients.
“Hi, I’m Kersten. I believe in the power and possibilities that reside within people. I also believe that people who have struggled through life for various reasons can change their lives for the better. Sometimes people need a change of perspective, a supportive advocate, and a knowledgeable teacher.
Throughout my personal work experience and educational career, I have discovered a love for serving individuals, children, and families by empowering them to be the best version of who they were designed to be. My experiences have led me to understand that building relationships, fostering communication, providing real life strategies, and promoting information can often change an individual’s outlook on life. I strive to use my career, education, gifts, and talents to empower others, and equip them for a life well lived. I look forward to meeting you!”
Kara has been a part of Crosspointe since November 2022. She helps our clients part-time in the after-school hours.
“I lived half my childhood in the deep South by the ocean, and the other half just off a reservation in the high desert mountains. I moved to Idaho in my early 20's & love it here. I love the outdoors & thrive on setting my
Kara has been a part of Crosspointe since November 2022. She helps our clients part-time in the after-school hours.
“I lived half my childhood in the deep South by the ocean, and the other half just off a reservation in the high desert mountains. I moved to Idaho in my early 20's & love it here. I love the outdoors & thrive on setting myself new challenges & learning new things. I have a Master's in education which has allowed me to work with children for more than 20 yrs. I believe that we can all improve, grow from our mistakes, and learn something new regardless of our age, our past or our current limitations.”
Juliana joined Crosspointe to help our community and clients. She is eager to assist her clients in their CBRS or Case Management needs.
"Hi, I'm Juliana and I joined Crosspointe in January of 2023. I became a Case Manager, Targeted Care Coordinator and CBRS Provider because I love helping people of all ages. My passion for helping and su
Juliana joined Crosspointe to help our community and clients. She is eager to assist her clients in their CBRS or Case Management needs.
"Hi, I'm Juliana and I joined Crosspointe in January of 2023. I became a Case Manager, Targeted Care Coordinator and CBRS Provider because I love helping people of all ages. My passion for helping and supporting people came at a young age. I am motivated and committed to assisting clients in developing healthier and more positive life choices. I will advocate for my clients to ensure that they receive the care they need to see growth and progress. I look forward to helping you meet your goals."
Jane has been a part of Crosspointe for over 10 years. Her ability to support and encourage her clients makes her invaluable.
“I became a peer support worker because I wanted to be the light at the end of the tunnel; to spark hope in people ready to live in wellness. To be the hand to reach down and help you when you fell like you have
Jane has been a part of Crosspointe for over 10 years. Her ability to support and encourage her clients makes her invaluable.
“I became a peer support worker because I wanted to be the light at the end of the tunnel; to spark hope in people ready to live in wellness. To be the hand to reach down and help you when you fell like you have no one who understands.
Living in recovery/wellness to me, means learning how to deal with the ups and downs, the good and the bad, the back and forth dance we call life. It is making choices and continuing to work on yourself and believe in yourself no matter the weather. It is about being accountable and responsible for yourself. Recovery is about weathering the storm and coming through a better, more confident you.
I empower my peers by encouraging self-love and positive self-talk. Helping you to love yourself even in the moments you don't feel lovable; all while sharing lived experience through these moments with you, building trust and active listening to provide hope, instead of answers.”
Sarah joined us in December 2021. She is friendly and ready to help.
“Hi, I’m Sarah and mental health recovery is my jam.
I became a peer support specialist because of the challenges I faced while navigating my own recovery journey. I remember feeling very hopeless and alone, like no one could possibly understand what I was experiencing.
Sarah joined us in December 2021. She is friendly and ready to help.
“Hi, I’m Sarah and mental health recovery is my jam.
I became a peer support specialist because of the challenges I faced while navigating my own recovery journey. I remember feeling very hopeless and alone, like no one could possibly understand what I was experiencing. I felt judged and criticized and horribly let down by those who claimed they could help. I thought it was just the way it was and assumed that I was beyond all hope.
I’m incredibly grateful that I was wrong.
The turning point of my recovery was both life changing and life-saving. It began when another human was able to see me beyond my extreme symptoms and circumstances. This person reflected my worth to me at a time when I felt more worthless than I ever had. They showed me acceptance and compassion at a time when I couldn’t accept myself or the things I had done. In doing this they created a crack in me just big enough for hope to get in. Once I found hope, self-love and self-acceptance began to fundamentally change the way I interacted with my life and others. And I’m still learning and growing.
This is the experience I hope to offer those I serve.
As a peer support I spend my days watching people come alive. I help them shed layers of stigma and judgment and offer encouragement and support as they step into themselves, fully, authentically and unapologetically.
It’s on this walk toward recovery, together, that we gain strength, it’s on this walk that we experience what it means to belong.”
Angel began supporting and empowering our clients in May 2022.
“Peer support brings companionship, and compassion. I share my own life experiences, struggles, triumphs, and share my own mental health journey with you. Together we can reduce your isolation, anxiety and daily stressors, and find success in your goals. I have found signifi
Angel began supporting and empowering our clients in May 2022.
“Peer support brings companionship, and compassion. I share my own life experiences, struggles, triumphs, and share my own mental health journey with you. Together we can reduce your isolation, anxiety and daily stressors, and find success in your goals. I have found significant success dealing with my complex PTSD and social anxiety by utilizing coping skills and realizing how important my natural and professional supports are to having a healthy and productive lifestyle. Hope for the future and realizing that we matter in the world is dependent on who we surround ourselves with. I want to share this with you. Recovery is possible. Peer Support offers the opportunity to have someone in your corner, a sounding board, an outlet that is non-judgement and a safe place in your own home and in the community. We can share this journey together.”
Crystal has been part of the Crosspointe family since 2014. Her knowledge of policies and procedures and her bright, friendly personality are unsurpassed. We are lucky to have her!
Holly joined the Crosspointe family in May 2016 as our Billing Specialist. Holly is knowledgeable, organized and friendly; she is the perfect fit for our staff!
Diana is a certified medical assistant and has been serving our customers since May 2019. She is friendly and sweet, greeting everyone with a smile.
If ever you're in need of a dance or a hug, Terisha is your girl! She has a varied background in serving the community and we are glad that to have her continue that service at Crosspointe. She is our Spanish-speaking front staff.
Heidi has been a part of the Crosspointe family off and on since the beginning. She helps our employees and clients as our HR and Credentialing Specialist, as well as our Spanish-speaking interpreter.
Mark and Jennie opened Crosspointe Family Services in 2010, serving just one client. Crosspointe grew from there, adding wonderful counselors and amazing outreach staff, to become a great asset to our community.
Are you ready to get on the path to a healthier you? Get in touch today to get started!
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