Welcome to Crosspointe Family Services! This document contains important information regarding my services, therapeutic approach, confidentiality, our business policies and your rights. If you have any questions, please ask for further information.
Counseling is a professional relationship designed to empower diverse individuals, families and groups to accomplish mental health, wellness, education, relationship and career goals. According to the US Department of Human Services, the primary purpose of counseling is to empower clients to deal adequately with life situations, reduce stress, experience personal growth, and make well-informed, rational decisions.
Training and Therapeutic Approach
Provider Details Available When Scheduled with a Specific Counselor
The counseling process will begin with the creation of personalized therapy goals. We will work collaboratively to create goals that are attainable and help you (and/or your child/family) get where you want to be. Goals for therapy tend to center on symptom reduction, improved relationships, gained insight, and learning necessary skills to manage the challenges of life. Once therapeutic goals are created, the counseling process continues with ongoing sessions focusing on the exploration of feelings, thoughts, motivations, and relationship dynamics. As the counseling process progresses, gradual shifts in thoughts, feelings, and behaviors typically occur and often-times substantial therapeutic progress is made. Complete therapeutic success largely depends on the individual. If you remain committed, open, and honest, positive outcomes are likely. While benefits of counseling are expected, specific results cannot be guaranteed. If you feel as though progress is not being made, you should discuss this with your counselor. If you continue to feel as though counseling is unsuccessful, you should request a counselor change or referral. I will always be glad to give as many referrals as needed.
Counseling Risks and Benefits
Counseling is a personal exploration and may lead to major changes in your life perspectives and decisions. These changes could impact your relationships with significant others in both positive and negative ways. At times, counseling can involve remembering unpleasant events and may arouse strong emotional feelings. When working with children, behavioral challenges may increase for a short time while they are adjusting to new insight and changed parenting techniques. The benefits of counseling may include improved ability to relate with others, a clearer understanding of self, values, goals, increased academic or work productivity, and an ability to deal with everyday stress more effectively. Taking personal responsibility for working through these issues may lead to greater growth and positive outcomes.
Counseling Sessions, Cancellation Policy, and Emergency Procedures
Counseling sessions are normally 40 to 50 minutes in length. Typical office hours for scheduling regular appointments are between 8 am and 7 pm, Monday through Thursday and Friday by appointment only. Any variations to this schedule will be noted on our answering machine and the front door. Sessions are typically scheduled once a week, depending on the need. The average individual will come for two to six months but the length can vary greatly. We will create a counseling schedule to support your (and your family’s) specific needs. Changes to scheduled appointments, including cancellations, must be made 24 hours in advance and can be done by calling 208-736-7090. Failure to give 24 hours-notice for an appointment cancellation (no-show) will result in a no-show/late cancellation call or letter and is subject to a $25.00 fee. Two or more no-shows/late cancellations may result in the termination of the counseling relationship. If ongoing cancellations become problematic, a discussion of the therapeutic treatment will occur and a decision will be made to support the client and counselor in the best possible way. If you are in crisis or have an emergency, you may contact your local police at 911 or go to your nearest emergency room. You may also call 208-736-7090. I will give notice of any planned time away and will create a plan with you to address your counseling needs during extended vacations or professional conferences during my absence.
Documentation is maintained regarding the counseling services you receive. You have the right to access your counseling records with written request. There will be a fee for copying these records. If, in my professional opinion, I find that releasing your counseling records may cause you substantial harm, endanger your life or physical safety, or pose a significant risk of harm to you or another individual, it will be strongly recommended to receive a treatment summary of these records. Given their inclusion of professional language, case notes are typically not released to anyone even when specifically requested. Records are kept for 5 years from date of last service and will be destroyed after that time. All documentation is stored in a HIPAA compliant manner and in accordance with relevant laws and statutes.
If a third party, such as an insurance company, is paying for part of your bill, I am required to give a diagnosis to that third party in order to be paid. Diagnoses are technical terms that describe the nature of your issues and something about whether they are short-term or long-term problems. This will be determined during our initial evaluation and may be changed or amended throughout the counseling process.
Counseling is a professional relationship that empowers diverse individuals, families and groups to accomplish mental health, wellness, education, and career goals. At times, this process may feel very intimate. Our relationship is a professional one in which I am providing clinical services for an agreed upon fee. Our contact will be limited to the agreed upon schedule, except in the case of emergency. Invitations to events, offering of gifts or interactions outside of our agreed upon treatment schedule will be discussed by the client and myself. In most cases, these offers and invitations will be declined due to any possible effect it may have on my objectivity, clinical judgment and therapeutic effectiveness provided to the client. Progression towards your goals will best be served if our sessions and communication concentrate exclusively on your goals and clinical concerns.
Sexually intimate relationships are NEVER appropriate with client or client relatives and should be reported to the Idaho Bureau of Occupational Licenses immediately.
Professional Relationship Role Changes
When counselors change a role from the original or most recent contracted relationship, they obtain informed consent for the client and explain the client’s right to refuse services related to the change. Examples of role changes include, but are not limited to:
Social Media and Electronic Communication
Counselors may maintain both a personal and professional presence in social media. Counselors will not respond to any request and/or comment placed by individuals that may disclose confidential information. Counselors maintain appropriate boundaries with clients and clients' families in regard to social media presence and electronic presence. Counselors will not search out or initiate contact with clients through any social media or technology means. Counselors do not text with clients or communicate through messaging on social network sites, such as Twitter, Facebook, Slack, Instagram, Snap Chat or LinkedIn. If the client chooses to communicate with counselor through electronic means such as e-mailing, the client recognizes that these communications may not be transmitted in a confidential manner and could result in a breach of confidentiality. Clients are expected to limit contents of communication to basic issues such as cancellation or change of appointment times and/or change in contact information. Complex client concerns should be addressed in a scheduled appointment. If a client uses location-based services on your mobile phone, you may wish to be aware of privacy issues related to using these services. "Checking in" from my office or if you have passive LBS apps enabled on your phone allow people to see your current location.
If, at any time throughout the counseling process, it becomes necessary to conduct counseling sessions via telehealth (audio, video, computer-based services), your signature here indicates your consent to such services. The information contained in this document, including your rights and responsibilities, the risks and benefits, and the confidentiality and documentation of your personal health information applies to telehealth services, as well. It is important to understand that, despite reasonable efforts, the transmission of your personal information may be disrupted or distorted by technical failures and/or the transmission of your personal information could be intercepted by unauthorized persons.
In general, HIPAA law protects the confidentiality of all communications between a client and counselor, and I can only release information to others about your counseling with your written permission (in the form of a Release of Information). However, there are a number of exceptions where information may be shared without your written permission. The limitations of confidentiality are as follows:
When a family or couple comes in for counseling, I will uphold their right to confidentiality. Within the family unit, I will encourage any information relevant to counseling to be disclosed by the member holding it. When meeting with couples or families, in order to provide the safest therapeutic environment possible, it is my policy not to release information requested in the future without written approval by all parties. When working with minor children, it is important to respect their confidentiality as well. When working with children and parents, I will encourage the child to speak with parents openly. If any type of imminent danger is disclosed to the counselor, this will be immediately disclosed to the parent.
In order to give you the highest quality service possible, I consult regularly with other counseling professionals about my work with clients. I do not refer to any clients by name. I am happy to disclose to you the names of professionals I may consult with regarding your situation.
It is my policy NOT to provide custodial evaluations or assessments to fulfill court requirements. I will not be involved in court-oriented activities, including testifying in custody matters. It is my intent to support you (or your child) therapeutically and not to enter into legal proceedings. I will not give legal opinions or recommendations regarding custody or custodial issues. In the unlikely event that I am subpoenaed as a witness, fees for the requesting party are billed at $500 per hour with a minimum four-hour charge. All time will be billed including preparation time, drive time, time spent waiting to testify, and actual time spent on testimony. Such fees are not billable to insurance and are due a minimum of one week before the scheduled court appearance. Fees are not refundable.
This information is provided to prevent any misunderstandings so that your time in counseling can be focused on your emotional needs and not financial issues. As a courtesy, we will bill your primary insurance company or provide receipts for your own billing. Please be aware that in order to accomplish this we will be supplying your insurance provider(s) with information necessary to complete the billing process. It is your responsibility to be fully familiar with and understand your insurance benefits. Our billing staff will, as a courtesy to you, contact your insurance company to determine benefits and eligibility; however, we WILL NOT be responsible for any misquotes or discrepancies once a claim has been made and paid. Your co-pay or co-insurance, deductible for the year (if not met), or the full self-pay fee (if insurance is not being billed) and any fees accrued on your account will be due prior to each session. A current fee sheet is available upon request.
Please be aware that any unpaid balances on your account may be subject to referral to an outside collection agency. If your balance is transferred to an outside collection agency, you are responsible for all collection fees and/or legal fees including attorney fees.
By signing this form, you are hereby assigning all medical and mental health benefits to which your entitled including Medicaid, Medicare, private insurance and other health plans to Crosspointe Family Services. This assignment will remain in effect until revoked by you. A photocopy of this assignment is considered as valid as the original. You are hereby authorizing said assignee to release all information necessary to secure the payment for services you received via Facsimile, hard copy, or electronically.
Client Rights and Responsibilities
You are responsible for attending appointments as scheduled or giving 24 hours notice if you cannot attend.
All complaints should be addressed directly with your counselor or your counselor’s supervisor. You have the right to make complaints regarding ethical concerns to the Bureau of Occupational Licenses. If a client files a complaint or lawsuit, the counselor may disclose relevant information regarding the client in order to defend herself.
Clients have rights protected by State and/or Federal Law, and Professional Ethical Standards. For information contact:
Idaho Bureau of Occupational Licenses
Physical Address: 700 West State Street, Boise, ID 83702.
Mailing Address: PO Box 83720, Boise, Idaho 83720-0063
Please sign this sheet to indicate that you have read the informed consent information and understand your rights as a client. Also by signing this you are stating that you were given the opportunity to ask any questions regarding the above presented information and that you have agreed to receive counseling services Crosspointe Family Services. This consent will remain valid and in force for the duration of your treatment.